HQN Podcasts

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Customer Insight – Making Better Use of Data

HQN’s Jon Land explores the general housing sector view on the state of data – and what we’re doing with it. He’s joined by Thomas Fletcher-Wilson and Jonathan Dewhurst from CACI, Gina Tomlinson from RBH, and Lucy Williams from Tribe.

Here’s a short preview:

To listen to the whole podcast, click here (you will need to be logged in and a member of the Housing Quality Network to listen).


 

Delivering good governance in 2019

HQN associate Peter Walters talks about why governance is so important; good boards and bad boards; Grenfell; attracting and retaining the best talent; the Resident Voice; and loads more.

Here’s a short preview:

To listen to the whole podcast, click here (currently free to listen!).


 

Reputation management

Recorded at HQN’s reputation rollercoaster event in Manchester, comms don Helen Reynolds talks about the trials and tribulations of managing reputation with her guests Tony Stacey, CEO of South Yorkshire Housing Associations; Gavin Jefferies, Assistant Director Communications at L&Q; Caroline King, Group Head of Brand and Comms at Torus; and author Dave Mason.

Here’s a short preview:

To listen to the whole podcast, click here (you will need to be logged in and a member of the Housing Quality Network to listen).


 

Raising the standard – taking decent homes to the next level

HQN’s Asset Management Network lead Mike Victory-Rowe speaks with Sandy Livingstone of Onward Homes and Leslie Rudd of the Sustainable Energy Association, and asks: Is the housing sector in a good position to raise the standard of its homes?

Here’s a short preview:

To listen to the whole podcast, click here (you will need to be logged in and a member of the Housing Quality Network to listen).


 

Best Practice Group: Digital Engagement

HQN’s Residents’ and Housing Management Networks’ latest round of regional best practice group events provided attendees with the chance to network and share best practice around digital engagement.

This podcast was recorded at the group held on 26 February 2019 at the Welcome Centre, Coventry.

Here’s a short preview:

To listen to the whole podcast, click here (you will need to be logged in and a member of the Residents’ Network to listen. If you’re a member of the Housing Management Network, click here).